FAQ

What does Ebonybrook Trading sell?
We sell hardware and workshop tools, including bench vises, torque wrenches, benchtop belt sanders, oscillating multi-tools, hydraulic wire crimpers, and soldering stations.

Where do you deliver?
We deliver to the contiguous 48 U.S. states. We do not deliver to Alaska, Hawaii, Washington, D.C., Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, or international destinations.

How much is shipping, and when will my order arrive?
Standard shipping is free. Processing takes 1-2 business days, followed by 3-7 business days in transit. Estimated delivery is 4-9 business days from the start of processing. Orders placed after 6:00 PM (UTC-5), on weekends, or on U.S. federal holidays enter processing on the next business day.

How do I track my order?
Use the tracking link in your shipping confirmation. The carrier's first update may take 24-48 hours after dispatch. Contact us if tracking remains unavailable or your package is delayed.

Can I change or cancel an order?
Email us within 24 hours with your order number. We will help if fulfillment has not progressed too far. Changes and cancellations are not guaranteed after dispatch; eligible items can be returned under our Refund Policy.

Can I return a tool if I change my mind?
Yes. Request the return within 30 days of receipt. Change-of-mind returns must be unused, unmodified, and complete. You pay return shipping. We charge no restocking fee.

What if my item arrives damaged or is incorrect?
Contact us within 3 days where possible and send photos. For a confirmed defect, shipping damage, or incorrect item, we cover return shipping. The 3-day reporting request does not limit your legal rights or prevent a claim for a defect discovered later.

When will I receive my refund?
Approved refunds are credited to the original payment method within 5 business days after approval. We will email you once the return has been reviewed. Contact us if the refund has not appeared after that period.

Do you offer exchanges?
We do not offer direct exchanges. Return an eligible item for a refund, then order the item you want separately.

Are accessories included?
Only accessories listed on the product page are included. For example, blades and other attachments are sold separately for the corded oscillating multi-tool. Workbenches and other scene props are not included.

How do I check whether a tool suits my project?
Review the voltage, drive size, torque range, wire range, belt size, or other relevant specification before buying. Product weight and shipping weight are different measurements and are labeled separately where available. Contact us if you need clarification; never exceed a tool's stated limits.

Which payment methods can I use?
Use any method shown at checkout. Options may include Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, and Google Pay. All payments are in USD.

How can I contact you?
Email info@ebonybrooktrading.com. Our service hours are Monday-Friday, 9:00 AM-6:00 PM (UTC-5), excluding U.S. federal holidays.