Refund policy

30-day returns
You may request a return within 30 calendar days after receiving your order. Email info@ebonybrooktrading.com with your order number, the item you wish to return, and the reason. Please contact us before sending the item so we can provide return instructions and identify your package correctly.

Change-of-mind returns
Items returned because you changed your mind must be unused, unmodified, and in their original condition, with all included parts, accessories, and manuals. Please return the original packaging where available and pack the item securely. You are responsible for return shipping costs for these returns. We do not deduct the cost of the original free standard delivery.

Damaged, defective, or incorrect items
Please inspect your order on arrival and contact us within 3 calendar days if it arrives damaged, has a quality problem, or is the wrong item. Include photos of the item, packaging, and shipping label where possible. Stop using any item that appears unsafe.

The 3-day reporting request helps us investigate promptly. It does not remove your 30-day return eligibility or any rights concerning defects under applicable law, including defects that are not immediately apparent.

For a confirmed defect, shipping damage, or incorrect item, Ebonybrook Trading covers reasonable return shipping through a prepaid label or another arrangement agreed with you. Do not pay to return a faulty or incorrect item before contacting us. The unused-condition requirement for change-of-mind returns does not prevent a valid defect claim.

Sending your return
After receiving return instructions, send the item within 14 calendar days. Use protective packaging and keep your tracking receipt.

Return address:
Ebonybrook Trading
101 WELLESLEY AVENUE
GEORGETOWN, KY 40324
US

Inspection and refunds
We will inspect the return and email you an approval or an explanation of any issue, normally within 3 business days after receiving it. Approved refunds cover the returned item's purchase price and applicable tax. There is no restocking fee.

Approved refunds will be credited to the original payment method within 5 business days after approval. If your credit is not visible after that period, contact us so we can trace it with the payment provider. We do not issue store credit in place of a monetary refund unless you request it.

Damage caused by misuse, unauthorized modification, or normal wear is not treated as a product defect. This policy does not restrict rights or remedies provided by applicable law.

Exchanges
We do not offer direct exchanges. Return the eligible item for a refund and place a new order for the item you want.

Order cancellations
Request changes or cancellation within 24 hours of ordering. We will help if fulfillment has not progressed too far. If the order has shipped, follow the return process above. Approved cancellation refunds go back to the original payment method within 5 business days.