Shipping policy

Delivery area
We ship to the contiguous 48 U.S. states. We do not ship to Alaska, Hawaii, Washington, D.C., Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, or international destinations.

Shipping cost
Standard shipping is free: $0.00 USD. No minimum purchase is required.

Order processing and cutoff
Orders are processed Monday-Friday, 9:00 AM-6:00 PM (UTC-5). The daily order cutoff is 6:00 PM (UTC-5). Orders received after the cutoff, on weekends, or on U.S. federal holidays enter processing on the next business day.

Processing time: 1-2 business days.
Transit time after dispatch: 3-7 business days.
Estimated total delivery time: 4-9 business days from the start of processing.

Business days are Monday-Friday, excluding U.S. federal holidays. Delivery estimates are not guaranteed arrival dates.

Carriers and tracking
Depending on the shipment, we may use USPS, DHL, UPS, or FedEx. We send shipping confirmation with tracking information after dispatch. Please allow 24-48 hours for the carrier's first tracking update. The carrier assigned to your shipment will appear in the confirmation.

Delays and delivery problems
If we cannot dispatch your order within the stated processing period, we will notify you and offer the option to accept a revised shipping date or cancel the unshipped order for a full refund. We will obtain any consent required by law.

If tracking stalls, a package is missing, or delivery exceeds the estimate, email us with your order number. We will investigate with the carrier and arrange an appropriate resolution. A tracking scan alone does not prevent you from reporting a delivery problem.

Address changes
Check your address before paying. Contact us within 24 hours if it needs correction. Changes may no longer be possible after dispatch. If a package is returned because of an address issue, we will discuss the available options and any actual reshipping cost before you agree to it.

Shipping support: info@ebonybrooktrading.com
Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM (UTC-5).
Closed: Saturdays, Sundays, and U.S. federal holidays.